Frequently Asked Questions


  1. How long do I have to initiate my request for a refund or replacement?

    You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 3rd, then you have until the 10th to request a return

  2. How do I pack my return parcel to make sure it arrives in adequate condition?

    The product must be returned in the original and undamaged, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the box. Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

  3. Do I also get refunded the shipping charges when returning a product?

    Yes, the refunded amount would also include the shipping amount you were charged.

  4. Can I return my items after the return window as expired?

    Sorry, returns are not possible after the 7 days return period.

  5. Can I exchange my item?

    Yes, we offer one-time exchanges. However The item Must not be damaged or defective must be in the original condition as send by Cellx.pk, however, the customer will be responsible for any additional shipping charges that may occur during additional shipment process.

  6. What is Cellx.pk shipping and returns policy?

    Please refer to our shipping and returns section. For any questions, feel free to contact us at 051-5120449.